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Q: I've changed my wallpaper or screensaver, but each time I restart the PC, it reverts back to the prior selection.

This is by design, and considered a 'protected' system setting.

Permanent change to the system wallpaper or screensaver can be achieved via first rebooting into UNPROTECTED mode.

 


Q: I've added a mapped network drive, and it dissapeared when I restarted my PC.

This is by design, and considered a 'protected' system setting.

Permanent addition or deletion of mapped network drives can be achieved via first rebooting into UNPROTECTED mode.

 


Q: I've customized my start menu, and it reverted to original when I restarted my PC.

This is by design, and considered a 'protected' system setting.

Permanent customization of the user start menu can be achieved via first rebooting into UNPROTECTED mode.

 


Q: I've added an application to my STARTUP, and it dissapeared when I restarted my PC.

This is by design, and considered a 'protected' system setting.

Permanent addition or deletion of STARTUP items can be achieved via first rebooting into UNPROTECTED mode.

 


Q: I've made a change to my RULES in MS Outlook, and they reverted when I restarted my PC.

This is by design, and considered a 'protected' system setting.

Permanent application setting changes in MS Outlook can be achieved via first rebooting into UNPROTECTED mode.

 


Q: My system crashed / hung while I was on a website or using another application....Is there any way to determine the cause - even after rebooting?

For this reason, your "System Logs" are stored in your Z: (Unprotected) drive.

Even after restarting from "BULLETPROOF" mode, you can access your system logs to assist in determining the cause of any faulty application or driver.

 


Q: I want to add a new email profile in MS Outlook, or Outlook Express.

All pre-existing email profiles on your system will be reconfigured by the Canadian I.S.

Bullet-Proof technical team to point to your new Z: (Unprotected) drive.

If you should wish to setup additional email profiles in the future, it is recommended that you first consult Canadian I.S. for assistance in pointing the associated data file(s) to your Z: (Unprotected) drive.  Of course, full detailed instructions are available within your MS Outlook application within the included HELP menu.

 


Q: I want to install a new program or game, but I'm not sure how it will affect other programs.

Whenever installing a new application or game, it is recommended that you first install the application in "BULLETPROOF" mode and test it thoroughly to ensure that it does not adversely affect any other component of your system prior to rebooting in "UNPROTECTED" mode and installing it permanently.

 


Q: How should I install updates for Windows or another program or game?

Windows Updates available directly from Microsoft, or updates made available from the developer of an installed game or program can be installed permanently via the UNPROTECTED mode.

When implementing the CIS BULLET-PROOF Solution, Automatic Windows Updates service is disabled by default since the system would revert to original after restarting.

Once in UNPROTECTED mode, you may install any required updates, and restart into BULLET-PROOF mode.

 


Q: I want to install a new program or game, is there anything I should know?

When Installing programs or games, keep in mind that the associated data for the application MUST reside on the Z: (Unprotected) drive.

It is YOUR responsibility to ensure that NO important data files are pointed to the C: (Protected System) drive.

If assistance is required in porting data from your application to the Z: drive, the professionals at Canadian I.S. can assist you, at our regular hourly rate.

We suggest that you check with the application developer website for full detailed instructions for pointing the associated data path to your Z: (Unprotected) drive.  (This includes applications such as Simply Accounting, Quickbooks, MS Outlook, etc.)

Note that since many 3rd-Party applications store their related data in their program directory, this can be resolved by installing the application directly on your Z: (Unprotected) drive.  The only caveat, is that there will be no BULLETPROOF protection from unwanted changes to the application once installed on your Z: drive

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